PRIVACY POLICY

In accordance with Art. 13 of EU Regulation 2016/679 (GDPR)

The purpose of this privacy policy is to describe how this website manages the processing of personal data of users who visit the site and use the services provided.

1. Data Controller

Il Titolare del trattamento è l’azienda che gestisce il sito:

  • Balloon Delivery – Palloncini Roma
  • Registered Office: Via Francesco Calzolaio, 8, 00149 Roma RM
  • VAT ID: 17194791004
  • Controller Email: [email protected]

2. Types of Data Collected

This website collects, independently or through third parties, the following types of personal data:

  • Data provided voluntarily by the user: First name, last name, email address, phone number (including WhatsApp), and delivery address (for Hotel Delivery or venue decorations).
  • Browsing data: IP address, browser type, website usage data, and cookie information (collected anonymously for statistical purposes).

3. Purposes of Data Processing

Your data is processed for the following purposes:

  1. Execution of the requested service: To respond to requests for quotes regarding balloon decorations (weddings, birthdays, corporate events) and to manage the delivery of Balloon Delivery services and hotel arrangements.
  2. Legal obligations: To comply with tax, accounting, and legal requirements resulting from the purchase of our services.
  3. Analytics and website improvement: To analyze website visits through third-party tools (e.g., Google Analytics) in an aggregate and anonymous form.

4. Legal Basis for Processing

The processing of data is based on:

  • The user’s consent (e.g., when filling out a contact form).
  • The performance of a contract or pre-contractual measures (e.g., managing an order or sending a quote).
  • Compliance with a  legal obligation (e.g., issuing an invoice).

 

5. Processing Methods and Data Retention

Data processing is carried out using computer and/or telematic tools, following organizational procedures strictly related to the stated purposes, and adopting appropriate security measures.
Data is stored for the period strictly necessary to achieve the purposes for which it was collected, or in accordance with applicable tax and legal regulations (generally 10 years for invoicing data).

6. Data Disclosure to Third Parties

Your personal data will not be publicly disclosed, but it may be communicated to third parties strictly involved in providing the service, such as:

  • Duly authorized internal staff.

  • Tax and commercial consultants (accountant).

  • Hotel and accommodation structures (exclusively for coordinating the Hotel Delivery service).

  • Technology or website hosting service providers.

7. User Rights (Articles 15-22 GDPR)

At any time, users may exercise their right to:

  • Request confirmation of whether or not their personal data exists.
  • Obtain information about the purposes of processing and the retention period.
  • Request the rectification or erasure (right to be forgotten) of their data.
  • Withdraw consent at any time.
  • Lodge a complaint with the Data Protection Authority (Garante Privacy).

To exercise your rights, you can send a written communication to: [email protected].

8. Policy Updates

This Privacy Policy is updated as of July 9, 2026. The Data Controller reserves the right to make changes to this policy at any time by notifying users on this page.